Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. Some ISPs weren’t particularly pleased. Openreach Support Email. You can get an application form by calling: 0800 800 150, free of charge, 24 hours a day. Appointments are available between 7am-6pm Monday to Saturday. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. How long should BT take to fix a fault? Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days. Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. 1Mb to 1. Hi beckyh81 I can only apologize for this ongoing issue. 14-10-2017 10:40 AM. 2. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. 00, clear by 23. Broadband fails, how long before it gets as far as Openreach? Then how long before it gets fixed? My broadband basic info/help site - Domains, site and mail hosting - Tsohost. Whatever he did to that joint, he made it worsethis topic is nearly 4 years old ! If you need help please start your own topic. Simply use your mobile phone to send one of the following text messages to the numbers provided: Landline issues: text PHONE to 61998. It has been flagged with sky customer services and upgraded to an official complaint with them. My connection to my Sony smart TV is on wifi. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. Therefore, anything in this blog from this point on should be read as hypothetical. Find out more. I am due to get Full Fibre installed at the end of the month (OpenReach engineer visit is booked) but due to the long distance between my property and the closest telegraph pole where the fibre cables are on my road, I can't see how the OpenReach engineer will actually get me connected unless the OpenReach team dig a long trench. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. Hi, Please can someone help. 33 for the full day you had. So sorry its from 10th February not wor. Clear by 23. We've had the first line support openreach engineer come out and assess the state of our line after having issues with. Appointments are available between 7am-6pm Monday to Saturday. Fix a problem. The contract with openreach is held by your ISP. You can't contact Openreach directly. Any faults related to your main phone. We'll charge you if the Openreach engineer was unable to find a fault with your service or the fault was found to be related to a condition in your property or garden. Does Openreach have to fix faults? Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. Click here to start your speed testI'm afraid you lost me with some of the acronyms there. If Open Reach have an open case to resolve and will come out and fix it,Once you’ve made us aware of your loss of service, we’ll have two working days to try and fix the problem. still waiting for an update from Openreach. This was at 11. Get in touch if you'd like us to call. Green. . 00 clear by 12. Let me know how itOpenreach engineer came out. Level 4 Clear within 6 hours, any time of day, any. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. Watch our video to find out more. In response to some of the points raised, first, speeds of FTTC are measured from the DSLAM, so 80/20 overa Km of distance is NEVER going to be 80/20, physics prevents it, however, your speeds actually sound pretty good for the distance, drop outs, doesn’t sound like line fault if your speed is constant, so perhaps a router issue, possibly requiring a. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailThe fault has now been reported and an engineer visit is 8n place for next Tuesday. 5. Follow our simple step-by-step instructions to get your problem sorted. (committed) Sun 02-Sep-12 08:48:34. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Popular Poster on 05-05-2020 03:58 PM. Re: Fibre cable connector broken by builders - BT think they can fix remotely. So sorry its from 10th February not working not. There are now no clean pairs available and there are repetitive call-outs to fix problems. Solar PV 5. Thanks: 5. What Makes BT Openreach So Special? There are a few things that make BT Openreach stand out from the competition. I've had a 'throttled' broadband service for 2 months now. The customer faults are not faults on the Openreach network and MBORC faults need to be subject to a valid contractual MBORC declaration meaning that the cause of the fault was outside of Openreach’s ability to control. After a few visits I got an switched on Openreach engineer who checked each section of the line. You then say you have 36MbpsAll, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. You'll be charged if the problem is caused by things like: 1. The fibre cabinet is approx 400 metres fro. repairing faults or relieving congested sections), delivered better rentals, improved information sharing (e. Openreach. Openreach builds, maintains, and manages the UK’s internet infrastructure, which means it provides connectivity services to 25 million UK homes and businesses. Raised ticket on Sunday and was told it was an earth fault and Openreach should resolve this by Thursday 7th. Fix 12-12-2020 1:47 PM. Jan. It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. Post 2 of 2. compensation will be due if you experience a total loss of service which isn’t fixed by 11. | Read 20,961-20,974 Reviews out of 20,974Openreach’s limited public briefing states, “This PoC is to test changes to the current Network Adjustment process where it is identified that duct overlay is more efficient and cost effective than undertaking repair on spine duct” (Ofcom doesn’t currently require them to implement this, but they are using the PoC to assess its viability following feedback from. Depending on what is actually faulty will determine how long to repair it. I've had a 'throttled' broadband service for 2 months now. no phone connected) caused the speed to drop (especially uplink 3. So sorry its from 10th February not working not. If you can prove a fault they have to fix or compansate. So if a fault is reported to us on a Tuesday, we must fix it by the end. 3 months down the line (no pun intended) , and as luck would have it I checked my bank statement today (Feb 20th 2019) only toOfcom’s 2016 Strategic Review deal with BT set out to resolve all this via an enhanced Duct and Pole Access (DPA) approach. 26th August. Make sure all cables are properly attached. 33 compensation if it hasn't been fixed by midnight on Wednesday. our products and services. Initially I was told the fault was external and would be fixed on Christmas Eve, then I was told that the. I had a fault on my line. My FTTP has been down for 8 days, red LOS light on the ONT. Test your broadband speed with the UK's most accurate broadband speed testing tool. Level 1. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. As in Lytham FY8 ? Sky customers are reporting a few however BT broadband is being crucified. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Clear by 23. They have identified that further work is required to repair the fault. If the property developer is still on site. 22-02-2020 1:48 PM. You then say you have 36Mbps Turn the Openreach fibre modem's power off, then back on and wait five minutes for the Openreach fibre modem to attempt to reconnect. If they find faults, they have to pay for the repairs. I just need to make this absolutely clear. I have a fault that started in March, regular drops (from minutes to hours) and random speed, used to be 22Mbps now 4-15Mbps varies constantly. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). We all know how annoying even a brief loss of home broadband connectivity can be, particularly during the current COVID-19 crisis, but spare a thought for poor Joseph Chesney who lives in a rural area just outside of Endon (Staffordshire Moorlands), he’s been waiting almost 3 months for Openreach to fix a broken fibre optic line. . (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. 131 Views. Full Fibre (Fibre to the Home): Check your wiring and set-up. I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Yes PN did told me in fault team that BTw has resetted my line vis remotely DLM reset as part of the trial and this is why they did for. May 2, 2023. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. Unhappy with Openreach work? Contact us. BT engineer has installed. He then left and didn't come back. Here for You –. Hi, Please can someone help. You should do a speed test and a ping test, try CMD and ping 8. Ask for the leaflet quoting document number "PHME 87180". Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Please let us know if you do experience any further issues. Download is approx 35Mbps (OK fo. 33 for each day, after the two working days, that the service isn't. Openreach Phone Number 2. Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. Profile has been updated with requisite infoApparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. Your hub is connected to the ONT and traffic is flowing between the two. So I called our provided (Sky)If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. Mark as New; Bookmark; Subscribe. Openreach have requested we review the report on 09/05/2020 as the work is likely to. You’ll run the same tests our experts use. i do rely on a landline as im 69 in fraile heatlth since my husband died in febuary. 8. All I have managed to find out is that it is an underground fault and Openreach have routed the fibre to the wrong place. i checked all. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. I guess as we are upgradinghow long to cook gammon steak on george foreman grill; how to unlock travelpro luggage; crimea water crisis 2022; 248 tupperware road hemingway, sc 29554;. Hi smiddy1968 Thanks for keeping us updated. If real unlucky, the lead in to your property is borked, and will require replacing. Get help to fix your dropping broadband connection. Clear by 23. 3Mb). OpenReach define fix times as the number of Engineer Visit Hours (see below; Basic and Prompt options) within which they aim to resolve the fault; there is no guarantee. Re: Fibre cable connector broken by builders - BT think they can fix remotely. So if a fault is reported to us on a Tuesday, we must fix it by the end of Wednesday. . Some can take minutes, some can take weeks. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. After two months ofIt is normally 3-5 working days but if a road has to be dug up then Openreach has to get permission from the local council and this is where theFor example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. | Read 20,381-20,398 Reviews out of 20,398It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. (committed) Sun 02-Sep-12 08:48:34. . BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. 59 next day, Monday to Saturday, excluding Public and Bank. Normally a few times a year OR are out to fix the line despite the fact. Hi,i have no talktalk conection and i can only recieve incoming calls. Visit Charge £130 Standard. There may be a £85 charge if we send out an engineer to fix a fault or make an improvement, but it's free of charge if the problem is with our network outside the boundary of your premises. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th AugustThese levels are defined by the response times of Openreach engineers to reported faults. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. The engineer said he's going to have. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. BT Openreach are responsible for the phone line up to – and including. BT will run tests to try and identify the issue. . All you can do is speak to the BT FTTP team 0800 587 4787 General Chat Thread, Openreach - how long to fix a fault in General; Originally Posted by elsiegee40 Have you considered contacting one of the newspaper consumer champions? - Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug. | Read 121-140 Reviews out of 5,493 Phone line went down late Saturday. Contractors come dig the hole, an engineer comes and remakes the joint. He will mark up for the maintenance dig. service. 30. For example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. 12th: I call the care, go through multiple levels. I've now been asked to take a 3rd day's vacation tomorrow for them to confirm the fix. Change your wireless channel - TalkTalk Help & Support Karl. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. Guess what It has not been fixed phone line still dead. mine) with the neighbour’s line and then ran for the hills. Openreach won’t fix our fault. Broadband issues: text HELP to 61998. It's not. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. I, in pure frustration, asked PN to release me if the fault was not fixed - and this fault is not fixed. this problem only occured when i had his stairlift removed. I have recently had a week without phone service which was eventually rectified by Openreach repairing the wiring on the telephone pole. 59 same day. neither of these fault types are within Openreach’s ability to control. 6 Appended to Volume 7 of the WFTMR. We still see far too many complaints from customers who are forced to pay for work that isn’t strictly. Solar PV 5. we'll pay you £9. openreach fault tracker. By phone 0808 1002440. Openreach have called just now and they say they fixed the fault in the 26th. Openreach Fax. Massive mistake. This is a 365-day 24/7 service with the ability to log faults. State it is a repeat of a known problem with a long history (I don't think they have access to this type of information unlike the actual support). If they have to dig up the road, Openreach have to obtain permission from the local authority. Please see the relevant Customer Service Plan (CSP) for. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until it's fixed. 2kWp system, SE facing, >1% shading, installed March 2019. If connector has been damage you may well be charged for the repair. FTTC (Fibre To The Cabinet) most likely which means the connection from the On 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. Talk Talk did exactly the same to me in 2017. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. He said it would all be up and running in 48 hours. Restart your Openreach modem to fix connection problems. If they have to dig up the road, Openreach have to obtain permission from the local authority. You can click my Broadband Speed Test to check the line in 30 seconds. If they are, then raise it as a fault or escalate it as a complaint. Call us for sales enquiries about. openreach fault tracker; openreach fault trackerreptile and amphibian merit badge powerpoint. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. . Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. But every time I call they say it will be a week later, with. I got myself connected to TalkTalk fibre on 15 Aug. I'll cross everything here hoping that BT bring a swift resolution for you. But every time I call they say it will be a week later, with conflicting. Openreach - how long to fix a fault. This may save you from calling us or paying for an engineer to come out. . Tested line - No faults, checked DSLAM and changed my connection to new ports. Bank Holidays) Having trouble with broadband or phone in your new-build home? Here are some things you can try. 3 Demand 1. Phone or broadband problems? Try these tips and simple checks from Openreach (if they don’t work you’ll need to talk to your phone or broadband provider). By contrast, chargeable faults are defined by Openreach as faults with repair costs that are recovered through a separate "cost to repair" process. Post 2 of 2. Not Available. If sky isThe regulator had already imposed requirements on the Openreach subsidiary to provide 90 days' advance notice of any conditional pricing arrangements to be offered to ISPs. I have the name and number of the Openreach engineer who came to look and tried to get this fixed. The company employs 37,000 people. Yes I know we are customers here but sky also monitor the postings. Check for loose cables. Change your wireless channel - TalkTalk Help & Support Karl. In the meantime, I've been connected to TalkTalk 'fibre' for 3 weeks now but can not: play online xbox games, stream Netflix, stream Amazon and loading a web page takes ages and constantly times out. wrote: Absolutely, yes. TelephoneFaults. Thanks for your post @Joebananas. My theory is that Openreach does not want to bothered fixing copper, something that will go away as FTTP arrives. Safety First We’re here to help When to get in touch Broadband not working? Please contact the company that sends you your bill. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. The. Try your Broadband out and see what your speed is. Mortgage free July 2023When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. some time while a business line comes with various SLA's depending on the service level taken up detailing exactly how long BT have to fix a. It's their responsibility to do anything necessary to fix the problem. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. If real unlucky, the lead in to your property is borked, and will require replacing. At 8:40 last night I received a call from Openreach support asking if I had reported a fault, during the conversation we arrived at the conclusion the lines had been swapped. I took a 1Gig Openreach FTTP package from a local alt-net earlier this year and it went. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Well time has told already - My broadband speed is now dropping away and the crackle is back. the people affected need to keep reporting a fault to their respective ISPs and hopefully with the constant reported problems openreach may do something about the connection. Openreach Application Support Service Desk Escalation Contacts Level Name Telephone EmailFirst System 0800 085 1287 openreach. He was a young man ,very talkitive,so I asked him how long he worked for bt He informed me that it was. So sorry its from 10th February not wor. Level 4 Clear. 33 per day starting from the third day until the day we restore your service, providing the. This charge is for the call out and not to reinstate your own wiring. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. Once it gets to 3 repeat reports in a rolling 30 days it will get escalated and give the attending engineer more time to work on the issue and will go to more experienced engineers. In summary, it is intended that Openreach will be required to: o complete around 80% of fault repairs within one to two working days ofDo you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. It is with their Civils department as it requires a dig in the pavement. Photograph: Joe Doylem/AlamyBefore you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. . Openreach, which is effectively responsible for maintaining BT ’s. Each telephone call ends the same. The majority of network faults, including plenty of major cable breaks, tend to be fixed within. Hi all, seems like I'm having the same issue. My connection to my Sony smart TV is on wifi. This includes everything in the local loop up to - BUT NOT BEYOND - the consumers Network Terminating Equipment (NTE) fixture at the. The official line is that you must call in Openreach to fix it. It was an external fault which was put down to ‘corrosion’ somewhere on. Openreach support have logged the fault and there is nothing for anyone at Plusnet to do, their contractor mucked it up and they will fix it OK, if I also log a 'fault' it. Problem Identified by Openreach, What's Next? imantle. For example. Ah I see, thanks. Thanks for getting back to me I've booked the engineer visit and I've updated the ticket 220635700 with the appointment details. It’s worth checking with them that they’ve finished installing the Openreach equipment, and that nothing’s missing or damaged. 33 for the missed activation day (Wednesday), and another £9. Broadband and wi-fi. I phoned technical support this morning and asked to be put through to a case manager and I was told that it will be escalated to Openreach who will try to repair the fault in 48-72 hours. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. The reason BT Openreach is special is. e. Nte swap will take five minutes. How to deal with poor workmanship. They can also contact us to help them fix the issue. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. By phone 0808 1002440. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. Free from UK landlines. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. Thanks! The telephone line can be crackly at times but we don't use it much. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. It is likely that the Openreach Engineer will disconnect your extensions to get the line working and raise a charge. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until. dContact Helpdesk Option 1 for orders or information on PSTN faults [email protected] taking that as an example there are only three possibilities: £500K+ is more than openreach would charge and is excessive - not openreach's fault. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. Registered: 15-04-2016. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. She tells me it will be another three business days. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Openreach failing to respond or fix fault. When you order a fibre service for the first time, Openreach assigns a port to you. 8. BMW crash takes out the internet at The Willows. If the answer is ‘yes’ to either of the two Covid-19 exposure questions, the job will be furthered for reappointment bySo, here we are. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. Run a broadband speed test. Openreach. Repair appointment: 07701407771 Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or. Free from UK landlines. 0800 671 045. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Yes I know we are customers here but sky also monitor the postings. There may be a connection problem - check your Hub. | Read 21,301-21,302 Reviews out of 21,302 Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. £500K+ is what openreach also charges and is therefore a reasonable amount - not openreach's fault. All you can do is speak to the BT FTTP team 0800 587 4787. Guess what It has not been fixed phone line still dead. Regards, Karl. you back about a sales enquiry. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. For example, report Tuesday, clear Thursday. I'm also surprised that the fault is being treated. 8 r-500 that's Google's DNS. Are you seeing slow speeds over WiFi ? Thanks Karl. e. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. What is an earth fault and how long does it take to repair? Anybody in the Kilwinning North Ayrshire area having the same problems. No one called. Get help to fix your dropping broadband connection.